Modernising Un Grand Marché without losing its artisan community

Client
Un Grand Marché
Year
2020

The challenge

Improving the user experience, refreshing the image, staying true to its DNA and recognisable to its community: the multiple challenges that Un Grand Marché, the e-commerce platform for small craftspeople, takes on. The founders, Pierre and Nicolas, choose us to support their team through this redesign journey, which becomes a genuine user insight process.

Modernising Un Grand Marché without losing its artisan community

Project flow

01. Benchmark and expert audit
02. User testing
03. Co-design workshops
04. Wireframes
05. Art direction and UI design
06. Visual identity
07. Handoff and delivery

Study detail

Audit, user tests and benchmark

First goal: identify the strengths and weaknesses of the existing platform.

We start with a usability audit. Five themes are targeted, in desktop and mobile versions: homepage, navigation through the platform, results page, product page. User tests confirmed and expanded on the issues identified.

Typical audit slide
User-test run-through
12
users took part in platform testing

UX design

Second step: steer the co-design based on the themes identified during the research and the user feedback.

We organise the co-design workshop in two parts: first, presenting the benchmark by theme; then, co-sketching the relevant pages.

A few slides from the benchmark
Mockup of a close-up of the paper sketches of the interface

The sketches are approved: we can move on to producing the wireframes in responsive desktop and mobile. During this phase, we work side by side with the Un Grand Marché team and make sure to put into practice the recommendations from the user-research phase.

Selection of mobile-site wireframes, with focus on the product page
Presentation of the wireframes of the Un Grand Marché mobile website

Art direction / UI design

The last step of the platform redesign.

It’s through the visual designs of the desktop and mobile responsive versions that we validate with our clients the final look of the new platform.

Mockup of an iMac and a MacBook displaying the site's home page
Graphic mockups of the new Un Grand Marché e-commerce platform

A new identity, a recognisable DNA

Goal: redesign the identity while respecting the brand's values.

An in-depth redesign of the identity runs alongside the platform co-design. After presenting the trends in a moodboard, a graphic direction is chosen. The new logo plays on the large M of “Marché”. Its design evokes the brand’s intrinsic values: hand-made, craft, attention to detail.

Logo and typography studies

A colour palette and visual inspirations in line with Un Grand Marché’s world are also defined.

Colour palette and images of craftspeople at work

The whole identity is designed to be easily applied across different media.

The new Un Grand Marché identity applied across several supports

From the tests to the mockups, through the audit and the wireframes, we found that the work was of high quality and matched our expectations perfectly. The people we worked with were always professional and responsive.

Pierre Leonardi, Co-founder and CEO, Un Grand Marché

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