UX and ergonomic audit: spot what's holding your interface back
Your product is underperforming and you'd like to understand why?
You'd like to understand what goes on in your users' heads. We still haven't found the magic technique that reads their minds. But we put all our expertise in ergonomics and cognitive science to work to assess your existing interface, within the time and budget you have. By choosing the right methods and analysing with the care and rigour your projects call for, we turn that knowledge into tangible elements that let you make decisions.
When an audit is the right call
People often turn to an audit to improve something that already exists, and for good reasons.
- Improve an existing interface with quick recommendations.
- Find ways to lift conversions and bring down the bounce rate.
- Prepare a redesign by spotting what's wrong before redrawing everything.
- Check the mockups upstream, to cut the cost of fixes in production.
The takeaway
Against ergonomic criteria, we analyse what exists in a systematic way to identify the strong points and the areas to improve. On top of user feedback, the audit ensures an exhaustive and systematic view of usability issues.
How we go about it
Assess against criteria
We evaluate each page by identifying the severity of the problems found, against the grid of criteria.
Document and illustrate
We write recommendations to accompany each of the problems found, illustrated by good practices.
Prioritise and present
We build a summary with a prioritisation, and present the findings with a focus on the major blockers.
We've done it on real products
Our job is first to understand users, then to turn that knowledge into more efficient interfaces. We audit websites, apps and internal tools within our research and ergonomics projects. On the Défenseur des droits claim form, for instance, we paired an ergonomic audit with guerrilla tests run at the Maison de la Justice et du Droit in Bordeaux. The abandonment rate, above 70%, gave way to 83% of claims via the web form, and phone calls dropped by 29%.
See our research and ergonomics case studiesFrequently asked questions
The ergonomic audit, or UX audit, is an expert method for evaluating an interface. Against ergonomic criteria, we analyse what exists in a systematic way to identify the strong points and the areas to improve. UX audit and ergonomic audit mean the same thing.
We evaluate each page against a grid of criteria, rating the severity of the problems found. We write a recommendation to accompany each one, prioritise them in a summary, and present the findings with a focus on the major blockers.
It depends on the scope, the number of screens, how complex the journeys are, and whether the audit is paired with user testing. We frame that scope with you before quoting.
The two are complementary. The expert audit comes first and gives an exhaustive view against criteria. It's often paired with user testing, which weights how critical the points found are on the real experience.
A summary document handed to the project teams, where the points are prioritised and illustrated by good practices, with a debrief on the major blockers.