Information architecture

Concept

Organising information so it can be found

Information architecture structures and organises the content of a product or service so that users find what they're looking for and understand where they are. It applies everywhere, whether on websites, applications, signage or complex services. It's the foundation of UX design, the first stone to lay before detailing the components more finely.

Generally, it's said that the user should be able to reach their goal in 3 clicks at most for good information architecture. Obviously, it all depends on the complexity of the service or product on offer.

What is information architecture for?

  • Structuring content and navigation according to users' logic, not according to internal organisation
  • Creating tree structures consistent with the mental models known to users
  • Defining the organisation and navigation systems of a service

Why work on information architecture?

  • Reworking the page structure of a site whose users struggle to reach their goal
  • Thinking about the ordering of content before tackling the detailed form
  • Aligning teams on a shared content structure before mockup work

Frequently asked questions

A few of our case studies

Site map

A site map of a website or app reflects the hierarchical, logical way its pages and features are organised. Proposing a sound site map means choosing a categorisation that fits the mental model users already have.

Read more about Site map

Zoning

Zoning is the visual representation of an interface through the placement of its simple content blocks, without detail: no text, no images.

Read more about Zoning

Wireframe

A mockup with no graphic elements, describing the zones and essential components an interface should contain.

Read more about Wireframe

Card sorting

This sorting method lets users group cards into categories, in order to establish the site map architecture of a website or an application.

Read more about Card sorting

Mental model

A mental model is the representation a user builds of a system. Designing in line with those models reduces errors and friction in use.

Read more about Mental model

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