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Case studies

Case studies overview All case studies

66 case studies

Région Nouvelle-Aquitaine : 50 tourism stakeholders around the same table to create a Tourisme LabBordeaux Métropole : A 3D digital twin to read Bordeaux Métropole's geothermal potentialGloo : A bird, a fork and €1.08m: the Gloo brandDéfenseur des droits : A claim form that speaks to citizens, not to lawyersReggae Sun Ska : A music festival where you feel at homeRégion Nouvelle-Aquitaine : A regional transport portal, from the traveller's sideRégion Nouvelle-Aquitaine : A single portal to find your way through energy retrofit in Nouvelle-AquitaineARCOM : A temporary portal while CSA and Hadopi become ARCOMPhloème : A wine-grower extranet audited, then put back on its feetTytl : Addland becomes Tytl: a site to discover, a tool to work withAlma : Alma behind the counter: from checkout flow to cash drawerMöko : An English-learning platform built like a video game, mini-bosses includedCNAV : An ergonomic analysis of dual-screen useAsys : Asys: realigning customer journeys after a reorganisation into three divisionsKocliko : At Kocliko, the same data, two ways of reading itB&B Hotels : B&B Hotels: when the hotel becomes a work toolB&B Hotels : B&B Hotels' cross-channel customer journey, designed at group levelBanque des Territoires : Banque des Territoires: a teacher portal useful all the way into the classroomVille de Bordeaux : Bordeaux.fr: a portal that informs Bordeaux residents as much as it serves them, with no compromise on accessibility and eco-designBordeaux Métropole : Bringing students, parents, teachers and the public together on a single portalComeen : Comeen: born as a brand, becoming a welcome screenCatalina : Coupon Network had 5 stars, and couldn't afford to lose anyBordeaux Métropole : Designing a white-label directory for local associationsAir France : Filling out Air France's statistics with 40 traveler storiesProbikeshop : Five times more subscribers to Probikeshop's loyalty programme, without changing the offerCultura - Fondation : For the Cultura Foundation, how do you give young people a taste for reading?IPAG : Four years after its redesign, IPAG comes back for continuous improvementFrench Tech Bordeaux : French Tech Central, the platform and the venue connecting start-ups with the StateADI Nouvelle Aquitaine : Giving a digital home to design in Nouvelle-AquitainePaléo : Helping 250,000 festival-goers and 5,000 volunteers at the Paléo FestivalRégion Nouvelle Aquitaine : Imagining the worst of a Tourisme Lab to surface the bestThéâtre de la Coupe d'Or : La Coupe d'Or pivots towards youth, and so does its logoAutomated Cellar : Managing your cellar like a sommelierSoignonsMDS : Mapping a rare disease without ever putting pressure on familiesBordeaux Métropole : Mapping the needs for a platform dedicated to community lifeLes Ateliers Duphil : Modernising a carpenter's logo without turning its back on its 100 years of craftUn Grand Marché : Modernising Un Grand Marché without losing its artisan communityNeosigna : Neosigna: the lifecycle of thousands of contracts, now collaborativeDéfenseur des droits : On the Défenseur des droits portal, citizens do more than complainAir France : Organising Air France's information the way travellers look for itB&B Hotels : Rediscovering B&B Hotels' online check-in through user testsLes Arcs : RFP: The call of the mountainSisterhome : Six days to frame the women-only couchsurfing platformSNCF Voyageurs Nouvelle-Aquitaine : SNCF and territories: rethinking the last mile in sustainable mobilityIPAG : The IPAG showcase website gets a makeoverKeolis Bordeaux Métropole : The M-ticket, from purchase journey to the TBM appMata : The property agency that pushes back on corporate coldnessDigitRE : Toutvabiens: bringing the two sides of the property market into dialogueTreebal : Treebal, the identity of a French messaging app, sober and sovereignCentre d'Etude des Tunnels, French Ministry of Transport : Tunnel emergency closure, tested behind the wheelBordeaux Métropole : Understanding how a green space is used to make it saferUniversité de Bordeaux : Université de Bordeaux: a serif for culture, a sans-serif for the screenBordeaux Métropole : Urbasmart prepares a whole metropolis to process permits onlineVI-DAS (H2020, European Commission) : What driver experience for the autonomous vehicle of the future?EGS (Education Gaming School) : What pulse, sweating and pupils tell us about a League of Legends matchSNCF Innovation & Recherche : What travellers really look at between two stationsCERFRANCE : When a business tool leaves the '90s and moves into SaaSGrand Paris Seine et Oise : When a future Tourist Office is built through workshopsCultura : When a single persona was no longer enough to tell the Cultura storyMytwiga : When digital education brings parent and teen togetherMAIF : When life turns upside down for a MAIF policyholder, what role should the insurer play?OUI.sncf : When OUI.sncf is looking for the traveller behind the customer dataCerise+sptf : When social impact auditing becomes a tool-enabled platformCRT Normandie : Whispering secrets to tourists in Normandy: the UX/UI of a web appSNCF Connect & Tech : With SNCF Connect, the rail network seen through 18 travellers with sensory impairmentsWWF France : WWF France: from informed click to committed action

Sandlab

Lab overview All studies and tools

5 studies and tools

Dark mode: why is consensus so hard to reach?What if we no longer needed to interview real customers?Measuring workload in UX research: lessons from the NASA-TLXLorem Ipsumator: anonymise your deliverablesUX Devil: let's imagine the worst to create the best

Blog

Blog overview

73 articles, newest to oldest

UX Days 2026: what we took away from the workshopsUX Days 2026: what we took away from the talksWhat a UX perspective changes in event security!In the festival-goers' footsteps: when the ground contradicts the planUX Days 2025: recap of the afternoon talksUX Days 2025: recap of the morning talksUX Days 2025: recap of the workshop dayEco-design: a tool to compare image formatsHow does handoff work on Adobe XD?Touch Design for Mobile Interfaces - Steve HooberThe Jobs to be done playbook - Reading notesUX Days 2023: recap of the day of talksUX Days 2023: recap of the workshop dayRunning a UX research study with people with disabilitiesCreating a logo: the key steps!UX Days 2022: recap of these 2 days of talks and workshops - Part 2UX Days 2022: recap of these 2 days of talks and workshops - Part 1Miro: tips for speed and efficiencyHow do you hack guerilla tests?Understanding users through cognitive psychologyWebflow, the no-code web design platformThe User Centered Design Canvas in UX: from user needs to business goals[UX Days 21] - Modelling user journeys differently?Spline, a simple 3D design tool for the webRecommendations for a greener designLet's talk Dark modeLegal Design: between clarity and transparencyMeasuring workload in UX research: feedback on the NASA-TLXRisks and challenges of remote workingFrom resilience to strategic UXNeed and the representation of need: user journeysZeplin, collaboration software for designers and developersLooking back at Reticulum 2, a day of interdisciplinary meetings on “Information Architecture(s)”Build a champion’s brain!An architectural walk between architecture and information architectureCognitive science and UX design: what do they bring to each other? [Slides + Video]Sciences Breakfast, our "C'est pas sorcier" Akiani-styleEsport x Akiani: taking on League of LegendsPersonas and CRM: an organisational storyLooking back at UX Days 2019A (small) glimpse of Insight life at AkianiStrategic UX and change managementAre we paying enough attention to… attention?Users and cognitive psychology: the Gestalt theoryBack to the fUXtureNeurophysiology of affordances and a Yule logLooking back at UX CAMPThe Design talks at Blendwebmix 18Learning and gamificationFootball and the brain? Football and the brain!UX research and ecologyInteraction18: 3 days of talks summed up in 8 minutes!Bob? Yes, but bobsleigh!Slippers or ice skates?Giant slalom and eye trackingThe value of physiological measurements in user testing3 UX lessons drawn from ransomware!The Design talks at Blendwebmix 2016Designing a successful interface for childrenTips for recruiting participantsFrom the electronic copilot to AlphaGo, an intelligence too artificial?Tips for running successful UX guerilla testsTobii Pro Glasses 2: hands-on reviewApplying human factors engineering to escape gamesThe procrastination / efficiency duality in Christmas shopping: a hot topic!How the smell of warm croissants influences self-driving carsTime perception in user experience #2Time perception in user experience #1Seniors and user experienceLoading times and user experienceThe allegory of the Lascaux paintings: actual and prescribed activityCandy Crush, high-risk systems and the PCR triad (Performance/Cost/Risk) of Human FactorsFrom skeuomorphism to flat design: what about ergonomics?

UX / UI glossary

Glossary overview

68 definitions

AffordanceAtomic researchBastien and Scapin's criteriaUX benchmarkCard sortingCo-design workshopCognitive ergonomicsCognitive psychologyColour paletteDark patternsDesign KitDesign OpsDesign patternDesign sprintDesign system / Atomic designDesign thinkingDigital accessibilityEco-design / Sustainable designEmpathy mapErgonomicsEthical designEthnographyExperience designExperience mapField observationFigmaFocus groupGestalt theoryGuerrilla testingHigh-fidelity mockupsHuman-computer interactionIconographyInformation architectureInteraction designInterface designLayout gridMicro-interactionsMoodboardNielsen's heuristicsOpquastPaper sketchesPersonasPrototypeResearch OpsResearch protocolResearch RepositoryResponsive design / Adaptive designRGAARGESNService blueprintService designSite mapStoryboardTypographyUsabilityUser flowUser interviewUser journeyUser testingUX auditUX mappingUX questionnaireUX writingVisual identityVisual style guideWCAGWireframeZoning

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(Updated on 09/11/2026)

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