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List of projects
Helping 250,000 festival-goers and 5,000 volunteers at the Paléo Festival
See how the volunteers' experience shapes the festival-goers' experience
Addland becomes Tytl: a site to discover, a tool to work with
Letting discovery and a business tool live side by side in a single site
RFP: The call of the mountain
Read the RFP response... that we didn't win
An English-learning platform built like a video game, mini-bosses included
Learn English like you'd take down a boss
Bordeaux.fr: a portal that informs Bordeaux residents as much as it serves them, with no compromise on accessibility and eco-design
RGAA 95%, RGESN 86%: stepping behind the scenes
SNCF and territories: rethinking the last mile in sustainable mobility
And after the train, how do we get home?
A 3D digital twin to read Bordeaux Métropole's geothermal potential
Map the subsoil to put its heat to work
An ergonomic analysis of dual-screen use
Objectifying a hardware need by observing the field
Coupon Network had 5 stars, and couldn't afford to lose any
And the final tally?
Mapping a rare disease without ever putting pressure on families
Designing with trust as a material
When a single persona was no longer enough to tell the Cultura story
Breaking out of the cliché persona
A claim form that speaks to citizens, not to lawyers
Why the word 'jurisdiction' was stopping everyone
A regional transport portal, from the traveller's side
What if the portal warned you the bus was running late?
Designing a white-label directory for local associations
An association directory deployable white-label in every municipality
Asys: realigning customer journeys after a reorganisation into three divisions
When the org chart had taken the place of the customer journey
Banque des Territoires: a teacher portal useful all the way into the classroom
What teachers want from a portal
Four years after its redesign, IPAG comes back for continuous improvement
From audit to components: giving IPAG a more comfortable footing
La Coupe d'Or pivots towards youth, and so does its logo
Following La Coupe d'Or's transformation: identity, season, website
The M-ticket, from purchase journey to the TBM app
When a new purchase has to fit into an existing app
Tunnel emergency closure, tested behind the wheel
See the impact of a human-factors perspective
With SNCF Connect, the rail network seen through 18 travellers with sensory impairments
Read the 203 documented mobility situations
On the Défenseur des droits portal, citizens do more than complain
Discovering how 225,000 requests find their door
A single portal to find your way through energy retrofit in Nouvelle-Aquitaine
Making the retrofit landscape easier to navigate
Toutvabiens: bringing the two sides of the property market into dialogue
Bringing a property group under one roof
When life turns upside down for a MAIF policyholder, what role should the insurer play?
Listening to bereaved people's experiences to rethink the offering
A wine-grower extranet audited, then put back on its feet
A platform rebottled for wine professionals
Alma behind the counter: from checkout flow to cash drawer
From e-commerce to the counter: observing 12 shops
B&B Hotels: when the hotel becomes a work tool
What the business traveller and their travel manager look for
Modernising a carpenter's logo without turning its back on its 100 years of craft
A logo that works on a sweatshirt and on a van
Six days to frame the women-only couchsurfing platform
The recommendations that change a woman traveller's experience
The property agency that pushes back on corporate coldness
Discovering a real-estate agency that tells its story in editorial illustrations
When a business tool leaves the '90s and moves into SaaS
Rethinking every interaction when the tool changes era
When social impact auditing becomes a tool-enabled platform
Diving into a social impact audit turned platform
WWF France: from informed click to committed action
13 users, 66 recommendations, a redesigned homepage
Bringing students, parents, teachers and the public together on a single portal
2,100 students, 1,500 EAC beneficiaries: rethinking their portal
Mapping the needs for a platform dedicated to community life
Understanding the real needs before designing the portal
Treebal, the identity of a French messaging app, sober and sovereign
Explore the branding of a European alternative to GAFAM
Université de Bordeaux: a serif for culture, a sans-serif for the screen
Redesigning the identity of a site that accounts for 50% of the university’s web traffic
A temporary portal while CSA and Hadopi become ARCOM
See how we brought two legacy sites in a single gateway
Five times more subscribers to Probikeshop's loyalty programme, without changing the offer
What turned the Probikeshop loyalty programme around
Imagining the worst of a Tourisme Lab to surface the best
UX Devil workshop: using inversion to trigger the diagnosis
Managing your cellar like a sommelier
A digital cellar that connoisseurs will appreciate
When digital education brings parent and teen together
Learning digital skills as a family
Understanding how a green space is used to make it safer
Making a public space safer from its real usage
What pulse, sweating and pupils tell us about a League of Legends match
200 GB of signals to track the performance dips
Comeen: born as a brand, becoming a welcome screen
Designing a tech brand before its interfaces
Giving a digital home to design in Nouvelle-Aquitaine
Bringing a design ecosystem together online
Modernising Un Grand Marché without losing its artisan community
A redesign that doesn't forget where it comes from
Neosigna: the lifecycle of thousands of contracts, now collaborative
When thousands of contracts start flowing smoothly
Organising Air France's information the way travellers look for it
From the card sort to the final information architecture
Rediscovering B&B Hotels' online check-in through user tests
Removing friction points one by one
Urbasmart prepares a whole metropolis to process permits online
From counter to screen: processing planning permits differently
When a future Tourist Office is built through workshops
From a shared reference to the OTI action plan
The IPAG showcase website gets a makeover
Redesigning a website that no longer met their needs
When OUI.sncf is looking for the traveller behind the customer data
Modelling the traveller without reducing them
50 tourism stakeholders around the same table to create a Tourisme Lab
From the ecosystem to the governance of a Lab
At Kocliko, the same data, two ways of reading it
Making energy data accessible to everyone
B&B Hotels' cross-channel customer journey, designed at group level
Thinking about the hotel at an international scale
French Tech Central, the platform and the venue connecting start-ups with the State
Visiting the Doctolib of public-sector bodies
What driver experience for the autonomous vehicle of the future?
When the interface has to anticipate the takeover of control
Filling out Air France's statistics with 40 traveler stories
Read how 4 personas emerged from the qualitative work
What travellers really look at between two stations
35 km on foot with an eye tracker
A bird, a fork and €1.08m: the Gloo brand
Read about the social app that brings friends closer
A music festival where you feel at home
A festival designed from the campsite experience
Whispering secrets to tourists in Normandy: the UX/UI of a web app
Personalising the tourist experience based on locationAkiani are always ready to go the extra mile for me and my project. A super team and a super experience all round. I recommend them and their work wholeheartedly.
Akiani combine a high level of expertise in human factors with the modernity of UX Design. They know how to stick to the needs and take into account the DNA of the company in front of them.
Always very good experiences with the Akiani team. Human-factors professionals who are themselves human! Responsive, creative and full of good advice, able to adapt to any kind of project.
Innovative and 'common-sense' contributions that allowed us to move forward collectively, despite the disparity of each stakeholder's realities and expectations. Special mention for the remote workshop facilitation, a challenge met thanks to the team's listening skills, inventiveness and adaptability.
We had the pleasure of working with Akiani for the first time on the UX/UI design of our web platform.
Akiani supported us in redefining our visual identity and our digital tools (website, digital assessment app).
Rain or shine, Akiani successfully combines scientific rigour with clear communication. The team's ability to adapt to our challenge and their availability made the work easier and ensured its quality.
A very pleasant first experience and collaboration! In terms of expertise, the working process and the final output. It's a pleasure working with Akiani.
Akiani stepped in on a project in trouble. The combination of their expertise, their ability to listen and their adaptability really stands out. They consolidated the project's strategy with the organisation's leadership, while instilling an inclusive experimental momentum on the ground.
The Akiani team was very responsive and adaptable in meeting our needs. A real spirit of knowledge transfer and tool sharing.
Akiani delivered the UX/UI redesign of our website. Great work despite a very tight deadline. We recommend them.
A huge thank you to the whole team for the quality of your work and your tremendous commitment to this fascinating and essential topic. It has been a real pleasure to work with you. Your support has been decisive in helping us better understand and grasp this complex problem. Hats off to you!
A dynamic and very responsive team. They got up to speed quickly on our business, its challenges and its conventions. The team made several proposals that fully met our expectations.
Good progress has been realized with the identification of principles and practical recommendations for user-centric HMI design. Effective informative/warning messages were developed. The project has significantly contributed to safe and effective Human-Machine Interaction and hand-over of control.
The Akiani project team adapted very quickly to the world of tunnels and its specific features, thanks to a substantial initial effort of research and familiarisation in collaboration with the road-tunnel operators. For the rest of the study, their human-factors expertise allowed us to better grasp how drivers think while driving. The team, dynamic and responsive, was able to respond to our questions and requests throughout the study and provided us with high-quality outputs.
From co-building the service offering through to finalising the deliverables, we had dedicated support from experts in user experience, audience flow and space-layout optimisation. This work, run in workshops with all the teams, helped us rethink how we work, and the results went beyond initial expectations. Our relationship with their teams was excellent, and they showed a strong grasp of our challenges, our ways of working and the priorities of the large-scale cultural events sector.
UX research pros with real business acumen. Our points of contact very quickly grasped our issues and the context in which we operate. The fieldwork pinpointed real service-design issues, which helped us identify solid improvement opportunities.
A team that responds to client needs in a very tailored way. Real, attentive listening throughout the project. High-quality work with internal staff.
We are fully satisfied with the work Akiani delivered. Throughout the engagement, the people we worked with showed professional rigour, attentive listening, and a great deal of flexibility. These qualities enabled them to respond coherently to all our needs and keep to the schedule despite tight deadlines. The working methods let everyone involved in our project share their views and contribute to the thinking. We particularly appreciated Akiani's ability to test their working hypotheses against real-world conditions.
Working with Akiani was easy, pleasant and productive. They knew how to share their expertise with our particular culture and objectives.
Akiani's approach is like detective work. A meticulous approach, working very closely with festival-goers and teams, to investigate practices, journeys and perceptions. By questioning certain assumptions, Akiani helps us step through the looking glass that sometimes separates the organisation's perspective from the public's lived experience. Over successive editions, working with Akiani helped us refine our understanding of the elements that shape the festival experience. In 2026, Paléo was named 'best major festival' at the European Festival Awards, a distinction that recognised, in particular, the quality of how the public is welcomed.
A very good and pleasant experience working with the Akiani team. Always on point, professional, and bringing real expertise to the projects.
Great experience working with Akiani. A team that listens, high-quality work always in line with your vision, and insightful feedback that will move your project forward.
Working with Akiani helped us look at the Paléo Festival experience with fresh eyes, from both festival-goers' and volunteers' perspectives.
From testing to mock-ups, via the audit and wireframes, we found that the work was of high quality and matched our expectations perfectly.
Very high-quality work and a great deal of professionalism from the people we worked with.
A team that responds to client needs in a very tailored way. Real, attentive listening throughout the project. High-quality work with internal staff.
Excellent support, tailored to us, with a high level of expertise.
A high level of availability throughout the engagement, which allowed for an open and constructive exchange of views (scientific and technical), not easy to establish with a service provider in such a tight timeframe. I also really appreciated the discussions we were able to have, and this stance: not only at the interface between a certain scientific standard and the much stricter demands of industrial needs, but above all very open and horizontal.
Akiani met our needs in record time. Thanks to their responsiveness, flexibility and attentiveness, the project ran smoothly even in the middle of a merger.
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