Site map

Design deliverable

Organising your content into a site map

A site map of a website or app reflects the hierarchical, logical way its pages and features are organised. Proposing a sound site map means choosing a categorisation that fits the mental model users already have. Defining the site map is a turning point in designing navigation that works for the user. Co-building it with the various business stakeholders provides an overall view of the content to organise.

What is a site map for?

  • The site map is the backbone of a website or mobile app. Defining it means translating your goals and priorities into the way your content is organised. The site map is what helps users get their bearings and find the information they need. A poorly thought-out site map can push users to give up on their search and leave with a bad impression.
  • Beyond structuring and categorising the information on the platform, the site map also plays a key role in how your content gets picked up by search engines.

Why build a site map?

  • To set the overall information architecture
  • To organise the content of your site or app into a limited number of categories
  • To rank content by its position or level within the structure
  • To visualise the information architecture of your content
  • To check how easy it is to reach the content
  • To prepare the design by identifying the page templates that need to be created

How to structure content in a site map?

01

List the content and organise it

The site map is the structure. Before organising the content, the first step is to draw up an exhaustive list of all the content and features your interface will hold.

02

Visualise the various user journeys

The site map formalises the paths users can take to reach the content they're after. It's a hierarchical, logical way of arranging pages and features.

03

Check that the information sits in the right place

A good site map categorises information in a way that fits the mental model users already have. It's worth testing it with users through methods like card sorting, to confirm the structure makes sense from their side.

04

Identify how many page templates you'll need

The site map shape will drive the type of pages the future platform will hold: news item, contact form, offer page, and so on. Doing this work upfront helps identify the various templates and where they sit in the platform. It also helps prioritise templates by site map level. For instance, the team may decide to design only the top-level pages first.

Frequently asked questions

A few of our case studies

Co-design workshop

A co-design workshop draws on collective intelligence. These sessions help surface solutions with the project team and/or the end users.

Read more about Co-design workshop

User testing

User testing means having target users assess the usability of your product or service. Depending on the goals, several approaches are possible.

Read more about User testing

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