Bordeaux Métropole

Understanding the use made of a green space to make it safer 

Client Brief

In the context of a project to secure a green space in the inner suburbs of Bordeaux, Bordeaux Métropole calls on Akiani to analyze the users’ behavior, and use it to make operational recommendations. At the time of the consultation, 2 different paths are taken by the people using this space (inhabitants, students, people passing through). The objective is to understand their respective practices, and to identify the various improvement opportunities to make it safer.

Year

2019

Expertise
    Disciplines
    • UX design
    Tools

      01

      Creating user test protocol

      In order to conduct interviews in the field, we familiarize ourselves with the subject its history, the actors involved and their vision.

      A scientific preliminary research on public spaces security enabled us to acquire some knowledge of previous tests, and their positive or negative feedbacks.

      Then, our team met stakeholders to get some insights. As a result, a test protocol has been built based on the preliminary research and the first interviews. Finally, hypothesis have been formulated and objectives have been set to address the issue.

      Pre-test in real-life conditions to prevent mistakes
      Pre-test in real-life conditions to prevent mistakes
      Presentation of the test protocol
      Presentation of the test protocol
      Pre-test in real-life conditions to prevent mistakes
      Presentation of the test protocol
      02

      Meeting users of the Doyen Brus green space

      The field study has been carried out both in the daytime and night time, at different hours. The purpose of the study was to observe the situation during busy and quieter periods.

      By conducting non-participatory observations and user interviews, we have been able to collect 71 answers on spatial perception and spatial organization expectations. Data is analyzed adopting a quantitative approach with qualitative interactions specifications.

      Etude terrain et observation des passants dans le parc
      03

      Results presentation and space co-arrangement workshop

      Methodology, analysis, and results are presented to the different stakeholders.

      Thirteen recommendations have been presented together with a benchmark to get inspiration from existing solutions. The obtained recommendations have been prioritized depending on their relevance. The purpose here was to find appropriate solutions, taking into account everybody’s requirements.

      Space re-arrangement workshop
      Space re-arrangement workshop
      Existing green spaces benchmark inspiration
      Existing green spaces benchmark inspiration
      Space re-arrangement workshop
      Existing green spaces benchmark inspiration
      04

      Support and pedagogy

      Throughout this project, we helped our client present and explain the user-centered approach implemented in this project to his partners.

      The provided deliverable presents all the recommendations to follow to secure the space, taking into account all of the stakeholders’ requirements. It has been used during interactions between stakeholders to define the action plan and the tangible measures that will be taken as a result.

      Anonymized map of the Doyen Brus park, with the recommendations
      Anonymized map of the Doyen Brus park, with the recommendations
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