From usability engineering to user experience design
The ISO 9241 standard
Introduction to emotional design
The basics of cognitive psychology
Skills and position of the UX designer within a team
Application of ergonomic assessment criteria to a practical case
Global journey and temporality of uses
Induction of all the players and stakeholders
Identification of the touchpoints and pain points
What are the benefits of UX?
Examples of UX success
Which method for which type of data?
Benefits and limits of the various methods
Introduction to sketching
Presentation of detailed case studies
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